Terms & conditions


A completed transaction means that you have approved our terms and conditions. You need to be at least 18 years old to shop from us. Prices shown are in SEK, including VAT, unless your user profile is set up as a business or if you reside outside the European union. Discounts can't be combined with other discounts or special deals. You are always welcome to contact our customer service if there is something you are wondering about.

Secure payments

We offer secure payments through well known partners. Credit card payment is available to all customers, and customers in Sweden can also choose Klarna, Swish, and Swedbank transfer payment.

Credit card. Easy and secure transactions provided by DIBS/NETS. You enter your card and billing details and verify your purchase.

Klarna (Sweden only). Klarna is becoming the leading payment service online, and we are happy to offer their services to you as a customer. Find information on how it works and what the conditions are here.

Live bank transfer (Sweden only). For customer banking with Swedbank, you can choose to pay directly from your own bank account. You need your personal BankID to verify the transaction.

Swish (Sweden only). Pay quickly and safely with the Swish app on your cell phone. Verify with your BankID.

Delivery

All orders are shipped quickly and safely, with trackable packages. You will receive an email notification once your package is shipped out. Where available, you can also track you shipment with the ”Mina paket” mobile app.

Delivery time. Orders for regular inventory items are normally shipped out within 3 days. Average delivery time for non-inventory items are listed for each item individually. We will contact you if there is a situation where expected delivery times can not be met.

Shipping charges. Domestic shipping charges start at 69 SEK, and international start at 139 SEK. You will see the freight cost when checking out. In some cases, where parts ordered makes automatic freight calculation impossible, we will contact you after the order is placed.

Delivery methods. Our default carrier is Schenker, but we reserve the right to use a different carrier is need be. You can also choose to pick up your order at our warehouse after that you received an e-mail with a pick up notification. Remember to bring proof of payment and your ID. Store pick up is available during our regular opening hours and our customer shopping events (last Thursday every month except July & December or bank holidays).

Please note that there might be customs or import fees from your local authorities. Any fees like this will be billed to you as the importer.


Returns and complaints

Returns. If you wish to return something we are offering refund 30 days from the day of delivery. In your package you will find a return form and info on how to proceed. Please fill it out and include with the package and ship to the address listed below. You will pay for the shipping cost yourself and a return fee of 65 SEK.
The part(s) will have to be returned unused in the original box (if applicable) and if it is a set/kit we will only accept full sets/kits. A credit will be issued when the return is accepted. If the return form is missing we will not be able to handle the return at all. Older returns, 30-180 days which are considered to be resalable are refunded up to 50% of its value. Non stock items, custom made parts, electronics as well as paint will not be refunded.

Return address: VP Autoparts AB RETURNS, Industrivägen 7, SE-513 32 Fristad Sweden

Damages in transit & complaints. If the package is damaged it should be notified to the shipping company immediately. You are obligated to inspect the parts without delay. If there are any issues with your delivery please contact our customer service right away. The damaged item will be replaced once the return has been received or in other ways been confirmed. Extra expenditures in terms of shipping costs will be refunded too.

Refunds. Refunds are made within 10 working days at latest after the return has been received and accepted if nothing else has been agreed.

Warranty. We leave one (1) year warranty from the day of purchase when it comes to manufacturing problems. Warranties are only valid with normal use and not applicable on worn out parts. We reserve the rights to repair or change the actual parts.


Integrity and responsibilities

Personal information. We cherish your integrity and follow the laws (GDPR) concerning your personal information. We are only saving the information needed to fulfil the agreement with you as a customer. Please contact us if you find issues in this regards or would like us to remover your customer data: info@vp-autoparts.se

Cookies. We are using cookies to improve your experience using our webshop and to administrate your order.

Responsibilities. VP Autoparts is responsible for the contents in the webshop. We reserve the rights for any incorrect typing and VP Autoparts has the right to change these afterwards. If issues concern a placed order we will contact you and you will be given a chance to change it. We renounce all responsibility for parts from us used incorrectly.

Copyright. All material on the website is protected by the Copyright Act and cannot be copied or spread without a written permission from VP Autoparts AB. Copyright VP Autoparts, Fristad.