ACCOUNT
If you have forgotten your password, you can create a new one by clicking on login in the upper right corner and then on “forgot password?”. Then enter your email address and click on continue. You will now receive an email with a link to change your password. Follow the instructions in the email to create a new password.
If you do not already have an account with us, you can easily create one by clicking on login and then on Register Account. Fill in the information and click on save. You have now created an account.
This might be due to your email server marking our emails as spam. Read more about how you can solve that problem here.
This is probably because you already have an account registered with us with that email address. Try clicking on forgot password, and you will receive an email to reset the password.
By creating an account with us, you can see your order history, get an overview of your Item Watch and you can save wish lists. You can also change your profile and follow your order.
If you have been a customer with us before and know which e-mail address you have registered with us, you can click on forgot password?. Then you will get a link by e-mail so that you can create an account. If you do not know which e-mail address you have registered, please contact our customer service and they will help you.
Once you have logged in, you will be taken directly to “My account”.
The login button in the upper right corner is also changed from login to My account.
The login button in the upper right corner is also changed from login to My account.
If you are entitled to shop without Swedish VAT, for example if the goods are to be exported to a country outside EU, or if you are an company and have a VAT number. Create an account and then contact our customer service. They help you to set up your account so that you can shop without VAT.
ORDER
On My account you can see if your order has been sent or if we still processing your order. If your order has been sent, you should have received an e-mail with a tracking link so that you can track your package. If it says that your order is received, it may be that something is missing from your order. In that case, we will contact you via e-mail and ask how you want to do with it. It is therefore always important that you check your email the time after you have placed your order.
You do not have the opportunity to change your order yourself after placing an order. However, our customer service can change or remove items from your order as long as it has not been processed in our warehouse. If you have chosen Klarna as the payment method, we can not add items to the same invoice. Contact us and we will help you.
If you have not received an order confirmation by e-mail, please check so that it is not stuck in your spam filter. You can also always log in to my account and click on orders. There you can see all your orders made in our web shop. You are always welcome to contact our customer service if you have any questions.
When an item is out of stock and we do not know when the next delivery will come, the buy button on the item changes to monitoring. When the article is in stock again, you will receive an e-mail about this.
If you are logged in, just click on monitoring and the article will end up in itemWatch on my account. If you are not logged in, click on monitoring and then fill in your e-mail address.
If you are logged in, just click on monitoring and the article will end up in itemWatch on my account. If you are not logged in, click on monitoring and then fill in your e-mail address.
To be able to create a wish list, you must have an account and be logged in. When you come to an article, there is a small heart. Click on the heart and the item will be saved in your wish list. On My account you can see your wish lists and make changes to a wish list.
Yes, you are welcome to pick up your order directly at our storage, provided it is pre-ordered. You make the order easily in our webshop and choose "store pick up" at checkout. Read more about store pick up.
PAYMENT
You can pay for your order with Klarna (Sweden, Denmark & Finland), Swish (Sweden) or by card payment. In some cases, you can also pay in advance or with invoice (Company).
You can see which payment options that are available for you at checkout.
You can see which payment options that are available for you at checkout.
Have you received an order confirmation by e-mail or can you see your order on My account? Then your order has gone through. If you are unsure, contact us and we will help you.
If you choose Klarna as the payment method, you can split your payment.
If you have a credit amount, you will see this at checkout before choosing a payment method.
We send our invoices / receipts by e-mail. This is sent when the order leave our warehouse. If you have not received an invoice / receipt, check that it is not stuck in your spam filter. If you have not received an invoice / receipt, contact customer service and we will send you a copy.
If you have already paid for your order by Klarna or credit card but still received an invoice from us, please open it and check so that it is not just a receipt. If something seems to be wrong, you are always welcome to contact us and we will help you.
DISCOUNTS AND PROMOTIONS
You activate the discount code at checkout by filling in your discount code and clicking update. If the code is valid, your shopping cart will be resaved and you can now see your discounts.
Yes, you can activate a discount code and at the same time pay with a gift card.
No, you can not combine multiple discount codes on the same product. Also, discount codes do not apply to already discounted items.
By following us on our social media (Facebook & Instagram) or by subscribing to our newsletter. Discount codes are often posted at our homepage, but to be on the safe side, subscribe to our newsletter. Then you will not miss out on any discounts and offers.
RETURNS AND COMPLAINTS
We offer you the opportunity to cancel your purchase within 30 days of delivery. Your package includes a return form and information on how to proceed. The item must be returned in new condition and we can only accept complete kits. Specially made parts can not be returned.
It is possible to return parts from different orders in the same package, provided that it meets the requirements for return. Remember to enclose a return form for all parts.
From the time you submit your return to your agent, it can take up to 14 days before we receive and process your return. As soon as we have handled your return, you will receive a return confirmation by e-mail.
In case of a return, you are responsible for the shipping cost.
If there is no return form in the package, you can download a new one here.
Refunds will be made without delay and no later than within 14 days from that we have approved the return. If payment has been made by Klarna, credit card or Swish, the refund will be made in the same way. In other cases, you need to provide us with your account information for bank transfer.
If the packaging is visibly damaged upon receipt, you must report this directly upon delivery / collection to the transport company. In the event of damage, contact our customer service and we will solve this with the highest priority. Any damaged products must be reported to us within 3 days.
