- I have forgotten my password?If you have forgotten your password, you can create a new one by clicking on login in the upper right corner and then on “forgot password?”. Then enter your email address and click on continue. You will now receive an email with a link to change your password. Follow the instructions in the email to create a new password.
- How do I create an account?If you do not already have an account with us, you can easily create one by clicking on login and then on register. Fill in the information and click on save. You have now created an account.
- I want to create an account, but the email address is already taken?This is probably because you already have an account registered with us with that email address. Try clicking on forgot password, and you will receive an email to reset the password.
- Why should I create an account?By creating an account with us, you can see your order history, get an overview of your ItemWatch and you can save wish lists. You can also change your profile and follow your order.
- I am a customer of yours since before, but do not have login information for the web shop?If you have been a customer with us before and know which e-mail address you have registered with us, you can click on forgot password?. Then you will get a link by e-mail so that you can create an account. If you do not know which e-mail address you have registered, please contact our customer service and they will help you.
- How do I know I'm logged in?Once you have logged in, you will be taken directly to “My account”. The login button in the upper right corner is also changed from login to My account.
- Delivery outside EU, or to companies in EU that have a VAT-number?If you are entitled to shop without Swedish VAT, for example if the goods are to be exported to a country outside EU, or if you are an company and have a VAT number. Create an account and then contact our customer service. They help you to set up your account so that you can shop without VAT.
- Where is my order?On My account you can see if your order has been sent or if we still processing your order. If your order has been sent, you should have received an e-mail with a tracking link so that you can track your package. If it says that your order is received, it may be that something is missing from your order. In that case, we will contact you via e-mail and ask how you want to do with it. It is therefore always important that you check your email the time after you have placed your order.
- Can I add items or delete my order?You do not have the opportunity to change your order yourself after placing an order. However, our customer service can change or remove items from your order as long as it has not been processed in our warehouse. If you have chosen Klarna as the payment method, we can not add items to the same invoice. Contact us and we will help you.
- I have not received any order confirmation?If you have not received an order confirmation by e-mail, please check so that it is not stuck in your spam filter. You can also always log in to my account and click on orders. There you can see all your orders made in our web shop. You are always welcome to contact our customer service if you have any questions.
- Monitoring - how do I monitor an item?När en vara är slut i lager och vi inte vet när nästa leverans kommer hem så ändras köpknappen på artikeln till bevakning. När artikeln finns i lager igen så kommer du att få ett e-mail om detta. Om du är inloggad så klickar du bara på bevaka denna produkt och artikeln hamnar i din lista på mina sidor. Om du inte är inloggad så klickar du på bevaka denna produkt och får sedan fylla i din e-postadress.
- How do I create a wish list?To be able to create a wish list, you must have an account and be logged in. When you come to an article, there is a small heart. Click on the heart and the item will be saved in your wish list. On My account you can see your wish lists and make changes to a wish list.
- Can I pick up my order at VP Autoparts?If you want to pick up your order at VP Autoparts in Fristad or Tämta you first need to choose delivery country Sweden. When Sweden is chosen you will be able to activate pick up in our facilities. This is necessary in order to show prices including the right VAT and to be able to show the right freight methods for your country. Read more about pick up here.
- How do I pay for my order?You can pay for your order with Klarna (Sweden, Denmark & Finland), Swish (Sweden) or by card payment. In some cases, you can also pay in advance or with invoice (Company). You can see which payment options that are available for you at checkout.
- I can only see Klarna at checkout, how do I choose Swish or card payment?There are 2 tabs at checkout. One for Klarna and one for other payment methods. Click on the second tab (the one with symbols for Visa, MasterCard & Swish) and you can choose another payment method.
- Has my order gone through?Have you received an order confirmation by e-mail or can you see your order on My account? Then your order has gone through. If you are unsure, contact us and we will help you.
- Can I split my payment?If you choose Klarna as the payment method, you can split your payment.
- I have a credit amount, how do I use it?If you have a credit amount, you will see this at checkout before choosing a payment method.
- I have not received an invoice?We send our invoices / receipts by e-mail. This is sent when the order leave our warehouse. If you have not received an invoice / receipt, check that it is not stuck in your spam filter. If you have not received an invoice / receipt, contact customer service and we will send you a copy.
- I have received an invoice but I have already paid for my order?If you have already paid for your order by Klarna or credit card but still received an invoice from us, please open it and check so that it is not just a receipt. If something seems to be wrong, you are always welcome to contact us and we will help you.
Discounts & Promotions
- How do I activate a discount code?You activate the discount code at checkout by filling in your discount code and clicking update. If the code is valid, your shopping cart will be resaved and you can now see your discounts.
- Can I combine discounts and gift cards?Yes, you can activate a discount code and at the same time pay with a gift card.
- Can I combine multiple discounts in one purchase?No, you can not combine multiple discount codes on the same product. Also, discount codes do not apply to already discounted items.
- Where can I find your discount codes?
Returns & Complaints
- I regret my purchase, what should I do?We offer you the opportunity to cancel your purchase within 30 days of delivery. Your package includes a return form and information on how to proceed. The item must be returned in new condition and we can only accept complete kits. Specially made parts can not be returned.
- Can I return items from different orders in the same package?It is possible to return parts from different orders in the same package, provided that it meets the requirements for return. Remember to enclose a return form for all parts.
- Have you received my return?From the time you submit your return to your agent, it can take up to 14 days before we receive and process your return. As soon as we have handled your return, you will receive a return confirmation by e-mail.
- Does it cost anything to return an item?In case of a return, you are responsible for the shipping cost.
- I have not received a return form?
- When will I receive a refund for my return?Refunds will be made without delay and no later than within 14 days from that we have approved the return. If payment has been made by Klarna, credit card or Swish, the refund will be made in the same way. In other cases, you need to provide us with your account information for bank transfer.
- An item has broken in transport, what should I do?If the packaging is visibly damaged upon receipt, you must report this directly upon delivery / collection to the transport company. In the event of damage, contact our customer service and we will solve this with the highest priority. Any damaged products must be reported to us within 3 days.